Services

Calls Flow & Operations Analysis
  • What we do: 1. Call center performance review. 2. IVR/routing diagnostics. 3. Mystery caller testing.
  • 4. Daily check-ins.
  • What we fix:
  • We reduce wait times by as much as 50% by identifying and resolving call flow issues, including misrouted calls and inefficient routing. We also ensure all telephone numbers are accurate and operational, and proactively detect system outages—even those not yet identified by IT. Results That Speak for Themselves: Reduced ACR (abandoned call rate) from 60% to 10% in one week - without increasing FTE (full-time equivalency). Immediately improved SLA (Service Level) from 50% to 80% as a result of schedule optimization.
Hourly Fee: $125.00
Alumni Engagement & Funding
What we do:1. Re-engagement campaigns.2. Donor funnel optimization. What we fix: We identify, locate, and re-engage alumni through multiple channels—including social media, alumni directories, and institutional records—to strengthen connections and increase funding support. Results That Speak for Themselves: Reactivated an alumni chapter in one of the nation’s most concentrated HBCU graduate regions; served as Vice President of a prominent alumni association.
Hourly Fee $150.00
Facility Safety/Compliance (3rd qtr)
What we do: 1.Comprehensive facility inspections. 2. Establish safety protocal. What we fix: We identify facility issues and address problems that could result in catastophic events. Results That Speak for Themselves: Have correctly performed inspections in over 1000 facilities within the Washington, DC and Baltimore, MD metropolitan areas.
Hourly Fee $175

Artificial Intelligence Overview (4th qtr)

What we do: Led multiple Artificial Intelligence seminars in the Washington Metropolitan area. Proponent of AI and can advise of all capabilities it has. What we fix: Issues with communication and workflow. We reduce time-wasters and implement processes to ensure success. Results that Speak for Themselves: Have partnered with AI group and provided podcasts and instructions. Currently working with veterans to provide specifics on how to use AI to improve life.
Hourly Fee $200