Education and biography

Education
  • Graduated from Hampton University with a degree in English Communications.
  • Studied Organizational Communications at Bowie State University.
  • Participated in professional seminars and educational programs aimed at expanding knowledge of management and operations.
Professional experience Chief Engagement Officer
After a career leading over 1,000 direct reports and serving in key roles at Fortune 500 companies such as Sprint and Verizon Wireless and start-ups like Equiscript and NovaSom, Ed has become a transformational operations leader with deep expertise in high-volume contact center management, process optimization, and customer experience strategy. Ed has resolved multi-million-dollar operational issues and built communication systems still in use today. With more than three decades of progressive leadership across communications and Big Pharma—from frontline roles to Senior Vice President—he brings a rare blend of hands-on execution and executive-level vision.